Yaletown Nail Spa

“**EDIT** The proprietor personally reached out to express regret and endeavor to rectify the situation. She assured me that my experience fell short of their usual standards and declined to offer excuses for the initial two subpar outcomes. She promptly scheduled an appointment with a senior nail technician to address my concerns, provided clear time frame expectations, and issued a credit towards my next appointment. After a 24-hour period, my nails appear to be of satisfactory quality. Leann’s exemplary efforts have exceeded my expectations, prompting me to revise my initial one-star review to a five-star rating. **ORIGINAL** I am profoundly disappointed. My visit for a manicure and pedicure on my birthday resulted in the application of artificial nails, a departure from my usual routine of ten years. Having frequently received gel polish treatments in the past, I am familiar with the expected quality. Despite the sloppy polish application, I decided to give them another chance. Regrettably, this decision proved misguided. Approximately five weeks later, during a fill and a color change to a shimmery black, I encountered yet another issue. While the acrylics themselves were satisfactory, the application of the polish was abysmal. Crucially, a top coat was omitted…”

– Carmanah J